Open to opportunities

Noxolo Sibiya

@noxolosibiya

Service-driven administration and procurement professional delivering compliance, stakeholder support, and digital onboarding.

South Africa

Message

What I'm looking for

I seek a role with collaborative culture where I can apply procurement, admin and compliance expertise, train users, support stakeholders, and grow into broader operational responsibilities.

I am a service-driven administration and procurement professional with strong experience in procurement coordination, office management, customer service, and regulatory compliance. At OUTsurance I support service providers on digital platforms, manage OEM approvals and contracts, maintain B-BBEE records, and deliver onboarding and training to new users while authorizing claims profiles and quality-checking system changes.

I bring proven executive support, event planning, stakeholder relations, and reporting skills from roles across insurance, education, and customer service settings. I am a collaborative communicator fluent in multiple South African languages, attentive to detail, and committed to exceeding expectations while growing professionally.

Experience

Work history, roles, and key accomplishments

Current

Procurement Coordinator

Current

OUTsurance

Sep 2023 - Present (2 years 4 months)

Support service providers on web and mobile platforms, conduct onboarding and training, manage OEM approvals and contracts, and maintain B-BBEE compliance and claims profile authorizations to ensure accurate procurement operations.

Contract Management B BBEE Compliance Vendor Onboarding Training Digital Platforms

Procurement PA to Head

OUTsurance

Sep 2022 - Sep 2023 (1 year)

Managed executive calendars, coordinated meetings and events, handled invoices and departmental communications, and supported stakeholder relations and recognition programs for the head of department.

Executive Support Calendar Management Event Planning Invoicing Stakeholder Management Communication Office Management

Claims Advisor

OUTsurance

Sep 2018 - Sep 2022 (4 years)

Managed client interactions and end-to-end claimant support, logged and reallocated claims, and ensured regulatory alignment and quality service delivery across claim processes.

Claims Handling Client Services Regulatory Compliance Case Management Quality Assurance Communication Data Entry

Office Manager

SPARK Schools

Jan 2019 - Dec 2019 (11 months)

Oversaw student records, attendance and aftercare billing, managed facilities and front office operations, and collaborated with leadership on cross-department initiatives including student wellness and first aid.

Office Management Student Records Billing Facilities Management Parent Liaison Cross Functional Collaboration

Sales Administrator

Telesure Investment Holdings

Apr 2018 - Aug 2018 (4 months)

Provided administrative support to the sales team, produced monthly sales reports, issued insurance quotes across personal and commercial categories, and ensured regulatory compliance.

Sales Administration Reporting Regulatory Compliance Data Management Customer Support Administrative Support

Customer Service Rep

Webhelp

Feb 2016 - Mar 2018 (2 years 1 month)

Handled UK-based online shopping enquiries including orders, payments, returns and upselling, promoted insurance products, and maintained fair customer treatment and resolution standards.

Customer Service Order Management Payments Returns Processing Upselling Product Promotion Communication

Administrative Assistant

Khaselihle Primary School

Jan 2015 - Nov 2016 (1 year 10 months)

Managed reception duties, scheduling and emails, supported leadership with minutes and event coordination, and produced reports to support school administration.

Scheduling Minute Taking Event Coordination Reporting Administrative Support