Open to opportunities

Yassmin Aly

@yassminaly

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Dynamic professional with expertise in customer service and procurement.

South Africa

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities in procurement or customer service.

I am a dynamic professional with over four years of experience in customer service and procurement. My expertise lies in enhancing client satisfaction and streamlining operational processes. I excel in exceptional customer service, cross-cultural communication, and problem-solving, which enables me to navigate complex challenges effectively.

In my most recent role as a Procurement Manager, I managed supplier communications and delivered exceptional client service while conducting market research to identify trends and opportunities. I have a proven track record of negotiating contracts and resolving conflicts, ensuring seamless collaboration. My experience also includes overseeing daily operations at a hospitality venue, where I designed and executed events that enhanced guest experiences and drove revenue growth.

Experience

Work history, roles, and key accomplishments

Procurement Manager

Magnus Trading

Feb 2024 - Jun 2025 (1 year 4 months)

Managed supplier communications and delivered exceptional client service. Conducted market research to identify supplier trends and opportunities, negotiating contracts and resolving conflicts with partners to enhance collaboration.

Market Research Contract Negotiation Conflict Resolution Microsoft Office Logistics Coordination

Procurement Assistant

Optimus Procurement & Logistics

Apr 2024 - Oct 2024 (6 months)

Supported procurement for government tenders, ensuring compliance with regulations and client specifications. Managed supplier communications and quotation processes with precision, fostering strong relationships with stakeholders.

Procurement Supplier Communication Quotation Management Logistics Coordination Event Coordination

Director/Owner

The Bar at Sunninghill

Sep 2020 - Oct 2023 (3 years 1 month)

Oversaw daily operations of a hospitality venue, ensuring exceptional customer satisfaction through consistent and high-quality service delivery. Designed and executed a variety of events, enhancing guest experience and driving revenue growth.

Operations Management Customer Satisfaction Event Management Human Resources

Administrative Assistant

DWCS (Daniel works consulting and services)

Nov 2015 - Jul 2016 (8 months)

Handled client inquiries, documentation, and customer service, ensuring timely and effective communication across internal teams and external stakeholders. Provided translation and cross-cultural communication support to streamline coordination between diverse teams.

Client Relations Documentation Management Customer Service Cross Cultural Communication Event Planning Logistics Coordination

Education

Degrees, certifications, and relevant coursework

The IIE School of Hospitality

Diploma, Events Management

2019 - 2021

Completed a comprehensive diploma program focused on event planning, coordination, and execution. Gained expertise in managing various aspects of hospitality events.

Monash University of South Africa

Higher Certificate, Higher Education Studies in Social Science

2016 - 2017

Obtained a higher certificate in higher education studies with a focus on social science. Developed foundational knowledge in social theories and research methodologies.