Open to opportunities

Novie Grace Bariquit

@noviegracebariquit

Message

I deliver customer support, administrative assistance, and hospitality service across high-volume channels.

Philippines

Message

What I'm looking for

I'm looking for a virtual assistant, administrative support, or customer service role where I can apply my hospitality support experience, organizational skills, and growing knowledge of digital tools.

I've supported hospitality customers at Teleperformance Philippines, resolving technical concerns, managing hotel inquiries, updating guest profiles, and facilitating reservations across Sales, Customer Care, and Help Desk lines.

My background also includes breach-support virtual assistance, office administration, payroll recordkeeping, and direct selling. I use MS Office, Google Workspace, Canva, CRM tools, and customer-service platforms to keep work organized and deliver prompt, empathetic support.

Experience

Work history, roles, and key accomplishments

Support Representative (VA)

Etech

Oct 2025 - Dec 2025 (2 months)

Provided frontline assistance to customers affected by security breaches. Documented incidents and gathered relevant information for investigation, and guided customers through enrollment steps for security actions.

Customer Service

Customer Service Representative

Teleperformance

Feb 2022 - Nov 2025 (3 years 9 months)

Provided technical assistance and resolved customer complaints efficiently, ensuring high levels of guest satisfaction. Handled inbound inquiries regarding hotel services, updated guest profiles, and facilitated reservations through various booking platforms.

Customer Service Technical assistance Complaint Resolution Hospitality Inbound Calls Google Workspace CRM Tools

Office Staff

Workers Vision Manpower Services Incorporated

Sep 2021 - Oct 2021 (1 month)

Managed basic payroll tasks, maintaining accurate records and supporting timely salary processing. Sorted and distributed mail and correspondence, and provided general administrative support to staff.

Payroll Record keeping Administrative Support Sorting Mail

Multi-Level Marketing/Health Advocate

ASEA

Mar 2019 - Apr 2020 (1 year 1 month)

Advocated for health policies aimed at improving access to quality healthcare services, particularly in underserved communities. Educated individuals and groups on key health issues, prevention strategies, and available local healthcare resources.

Health Advocacy Community Outreach Education Public Health

Multi-Level Marketing

Zoom International

Jun 2017 - Apr 2019 (1 year 10 months)

Marketed fragrance products through in-store presentations and online demonstrations, effectively engaging customers and boosting brand awareness via social media platforms. Developed and delivered coaching sessions for new sales representatives, improving their product knowledge and sales techniques.

Marketing Sales Social Media Coaching Product Presentations