nour mohamed

At Tabby, I conduct quality checks and root cause analysis to resolve recurring issues, improve service quality, and support compliance. I also build corrective action plans and analyze feedback to improve customer satisfaction and operational efficiency.

I've resolved payment issues by coordinating with payment gateways and banks, maintaining accurate records, and reporting on payment-related inquiries. As a Payments Specialist, I implemented improvements that reduced payment errors by 20% within my first month.

Across customer support and moderation roles at Concentrix, SWAT Team, Qkitchn, and Vetwork, I've handled customer requests, booking issues, orders, and brand interactions. I'm focused on accurate, timely resolutions and have resolved more than 95% of customer issues during the first interaction.