Salma Abdelhafez

I am a dedicated and hardworking professional with a strong commitment to learning and growth. With a background in technical support and quality assurance, I have developed a keen ability to troubleshoot issues and ensure that client standards are met. My experience spans various roles, including managing physical therapy clinics and providing technical support to customers, which has honed my communication and analytical skills.

In my current role as a Quality Assurance Specialist, I focus on coaching first-line engineers and implementing action plans to improve performance. I take pride in engaging with clients and operational teams to develop business strategies that enhance customer experience. My promotion within six months reflects my ability to deliver results and contribute positively to my team.