Nour Mobarak
@nourmobarak
I’m a call center & technical support specialist skilled in smart-home troubleshooting.
EgyptWhat I'm looking for
I’m a Call Center and Technical Support Specialist with a strong background in troubleshooting smart home devices. I deliver clear, step-by-step solutions across voice, chat, and email while keeping service quality high.
Since 2022, I’ve worked as a Call Center / Technical Support Agent at Teleperformance. On the ASOS account, I supported orders, returns, exchanges, and product inquiries in a fast-paced environment, consistently maintaining strong customer satisfaction and performance.
On RING (part of Amazon), I provided technical support for Ring smart home devices via Voice, Chat, and Email using Salesforce. I diagnosed and resolved complex technical hardware and software issues, translated technical solutions into simple instructions, and consistently met quality and performance KPIs, including supporting new joiners during onboarding.
Experience
Work history, roles, and key accomplishments
Provided fashion support for orders, returns, exchanges, and product inquiries for the ASOS account. Maintained high-quality customer service standards in a fast-paced call center environment while meeting KPIs.
Technical Support Agent
Ring
Delivered voice, chat, and email technical support for Ring smart home devices using Salesforce. Diagnosed and resolved complex hardware and software issues, translating technical solutions into clear, simple instructions while meeting quality and performance KPIs.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor of Arts, Spanish
2018 - 2022
Earned a Bachelor’s degree in Arts through the Spanish Department from Helwan University (2018–2022).
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
ZimbabweJob categories
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