Nour Faham
@nourfaham
I grow revenue and customer satisfaction through sales, coaching, and client support.
EgyptWhat I'm looking for
At Sutherland Global Services on the Hilton account, I handle high-volume hotel reservation calls and maximize revenue through strategic upselling and tailored guest experiences.
My results earned me a fast-track promotion to the Premium Sales Desk, where I maintained strong CSAT and Voice of Customer scores while delivering exceptional conversion rates. I also completed a six-month coaching assignment, helping 70 underperforming agents achieve 100% of their revenue KPIs through targeted objection-handling and sales-psychology training.
Before Sutherland, I built LXR Inc., a boutique real estate cold-calling agency serving US-based investors and brokers. I recruited, trained, and managed a remote team, developed high-converting scripts, and oversaw CRM tracking, lead qualification, and daily operations.
I'm comfortable managing night shifts, communicating across cultures, and performing under pressure in dynamic remote sales environments.
Experience
Work history, roles, and key accomplishments
Handled high-volume inbound calls for hotel reservations, maximizing revenue through strategic upselling and tailoring guest experiences. Fast-tracked to the Premium Sales Desk for outperforming sales targets and maintaining peak CSAT and VOC scores.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor of Commerce, Finance
Pursuing a Bachelor of Commerce in Finance, expected graduation in 2026.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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