Open to opportunities

Areeka Muniraj Murugan

@areekamunirajmurugan

Message

Dynamic director with extensive experience in management and customer service.

South Africa

Message

What I'm looking for

I seek a role that offers opportunities for growth and a collaborative team environment.

I am a passionate and hands-on director with a proven track record in managing busy branches and leading teams to success. My extensive experience in customer service, stock control, and problem-solving has equipped me with the skills necessary to oversee both front and back-end operations effectively. I thrive in dynamic environments and am dedicated to fostering a positive workplace culture.

Throughout my career, I have consistently demonstrated my ability to recruit, train, and supervise staff while managing budgets and ensuring compliance with health and safety regulations. My analytical skills allow me to assess profitability and implement strategies for improvement, making me a valuable asset to any organization. I am eager to bring my expertise in business development and team leadership to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager

Current

The Daily Bagel

Jun 2022 - Present (2 years 11 months)

Oversaw daily operations, recruited and trained staff, managed budgets, and ensured compliance with health and safety regulations. Promoted the business and handled customer inquiries and complaints.

Budget Management Customer Service Compliance Marketing Problem Solving Reporting Communication

Store Manager

Forever New

Dec 2018 - Dec 2020 (2 years)

Managed store operations, maintained staffing levels, analyzed budgets, and ensured customer satisfaction. Developed marketing strategies and maintained inventory.

Store Staffing Budgeting Customer Service Inventory Management Marketing Strategy Problem Solving Sales Analysis Training Communication

Senior Sales Associate

OcApparel Group - Aldo Accessories

Jan 2017 - Mar 2018 (1 year 2 months)

Planned and executed sales strategies, analyzed market trends, and prepared sales reports. Managed stock levels and trained staff.

Sales Strategy Market Analysis Reporting Staff Training Customer Service Performance Analysis Communication Problem Solving Team Leadership

Cashier

DeJeep Clothing Stores

Oct 2008 - Mar 2018 (9 years 5 months)

Managed cashier duties, ensured stock met demands, and handled cash management.

Cash Management Customer Service Communication Problem Solving Time Management Sales Teamwork

Marketing

NoClassic Treats

Jan 2015 - Jan 2016 (1 year)

Developed marketing campaigns, conducted research, and organized promotional events to enhance brand visibility.

Marketing Campaigns Data Analysis Events Research Performance Monitoring Communication Team Collaboration Problem Solving

Waitress

Mint Leaf Of London

Dec 2014 - Dec 2014 (0 months)

Provided excellent waitering service, made menu recommendations, and ensured customer satisfaction in a fine dining environment.

Customer Service Communication Teamwork Upselling Problem Solving Time Management

Waitress and Cashier

Riva Beach Club - Sophie's

Apr 2013 - Feb 2014 (10 months)

Operated cash register, assisted during busy hours, and ensured customer satisfaction through efficient service.

Customer Service Teamwork Communication Time Management Problem Solving Sales

Front Of House Reception

Panarottis Pizza And Pasta

Mar 2012 - Mar 2013 (1 year)

Supervised front of house staff, managed customer relations, and handled purchasing and stock ordering.

Communication Problem Solving Time Management Team Leadership Cash Management

Kitchen Attendant and Waitress

Stayeasy Hotel

Apr 2010 - Jan 2011 (9 months)

Ensured cleanliness in food preparation areas and assisted in food preparation and service.

Teamwork Customer Service Time Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Umgungundlovu FET College

Certificate in Microsoft Office, Information Technology

2010 - 2012

Studied Microsoft Office applications, gaining proficiency in various software tools essential for business operations and administration.

Umgungundlovu FET College

Diploma in Hospitality Management, Hospitality Management

2010 - 2012

Completed a program in Hospitality and Hotel Management, focusing on the operational aspects of managing a hotel and providing excellent customer service.