NANor Azni Azizan
@norazniazizan
Dedicated Travel Technology Consultant with over a decade of experience.
MalaysiaWhat I'm looking for
I am a dedicated and detail-oriented Travel Technology Consultant with over a decade of experience in airline reservation systems, customer service leadership, and travel operations. My expertise lies in optimizing travel booking platforms such as Amadeus, Galileo, and Sabre, where I have successfully onboarded and supported clients while enhancing customer experiences through technical excellence and process improvement.
Throughout my career, I have been recognized for my strong communication skills and my ability to thrive in high-pressure, client-facing environments. Currently, as a Senior Product Technology Consultant at Sabre Travel Network, I deliver end-to-end support for automation technology onboarding and implementation, ensuring a seamless user experience. My previous roles have equipped me with a comprehensive understanding of customer service, crisis management, and team leadership, allowing me to effectively manage and mentor teams while maintaining high service standards.
Experience
Work history, roles, and key accomplishments
Senior Product Technology Consultant
Sabre Travel Network
Nov 2024 - Present (7 months)
Deliver end-to-end support for automation technology onboarding and implementation. Manage new application activations and provide hands-on guidance to new users. Streamline user onboarding experience through training and proactive engagement.
Premier Helpdesk Analyst & Operator Manager
Galileo Malaysia Ltd (Travelport)
Jun 2016 - Oct 2023 (7 years 4 months)
Provided first-line support for Travelport’s full product suite. Handled technical and functional queries via multiple channels: phone, web, chat, and email. Oversaw escalation resolution to ensure minimal downtime and improved client satisfaction.
Senior Officer, Reservation & Ticketing
Air Mauritius Ltd
Mar 2016 - Jul 2016 (4 months)
Managed reservations and ticketing for corporate and retail clients. Coordinated ground services, STPC, pricing, and passenger list approvals.
Reservation & Ticketing Manager
Inayah Travel & Tours Sdn Bhd
Sep 2015 - Feb 2016 (5 months)
Led ticketing operations and mentored junior staff. Ensured accurate issuance of tickets and timely customer communication.
Head of Corporate Reservation & Ticketing
Sri Sutra Travel Sdn Bhd
Apr 2010 - Jul 2015 (5 years 3 months)
Oversaw travel arrangements for corporate, GLC, and government clients. Supervised ticketing, visa processing, BSP management, and refund operations. Maintained high service standards for VVIP clientele and ensured SLA adherence.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Teknologi MARA
Diploma, Mass Communication
2004 - 2005
Completed a Diploma in Mass Communication, focusing on media studies, communication strategies, and public relations.
Sekolah Menengah Teknik Kuala Selangor
High School Certificate, Civil Engineering
2001 - 2002
Achieved a High School Certificate in Civil Engineering, covering fundamental engineering principles and technical skills.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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