Jason Tan

Managed after-sales customer issues for the Australian market, providing technical support and troubleshooting for solar energy products. Handled warranty claims and coordinated with technical teams and manufacturers to resolve complex issues.

Provided functional and technical helpdesk support across the Travelport product range, managing incidents through omni-channel support. Owned problem resolution for Premier Customers and escalated issues to appropriate teams.

Supported a high-demand corporate travel team managing approximately USD 10M in annual travel spend. Coached junior colleagues and handled first-level complaints, escalations, and complex customer requests.

Managed corporate accounts across public and private sectors, providing professional travel coordination and itinerary solutions. Built client relationships and delivered timely travel solutions based on traveler requirements.

Delivered end-to-end corporate travel support, including bookings, travel documentation, client communication, and policy compliance. Built and maintained relationships with corporate contacts while ensuring accurate and timely service delivery.

Handled corporate travel enquiries, air and hotel reservations, ticketing, and fare-related requirements. Supported university travellers and coordinated with suppliers on operational matters.

Handled flight enquiries, air reservations, and ticketing while liaising with airline suppliers on operational matters. Managed internal group-seat requests and supported customers through phone, fax, and email channels.

Provided face-to-face and phone customer service, recommended travel products, and processed air and land travel reservations. Liaised with airlines and suppliers and ensured travel documents and invoices were processed accurately.

Diploma of Accounting & Business/Management from ACCA, completed from 2021 to 2022.

IATA/UFTAA Foundation Diploma in Tourism & Travel Services Management, completed from 2009 to 2010.