Nomsa Gaka
@nomsagaka
Telecommunications professional with 13 years' experience in roaming, customer retention, and partner management.
ZimbabweWhat I'm looking for
I am a motivated telecommunications professional with thirteen years' experience building sustainable relationships with international and local clients, transforming customer feedback into actionable solutions that drive revenue and increase loyalty. I have a strong work ethic, dependable time management and multitasking abilities, and quickly assimilate new processes and concepts.
My background includes roaming and international partnership management, tariff negotiation, traffic analysis, and high-value back-office sales support, alongside extensive frontline customer service experience. I consistently meet performance milestones, improve client retention, and contribute to product and service enhancements to meet market demands.
Experience
Work history, roles, and key accomplishments
Roaming and International Supervisor
Telecel Zimbabwe
Jul 2022 - Present (3 years 8 months)
Manage international roaming partnerships and negotiate agreements, monitor inter-operator tariffs and carrier quality to prevent revenue loss and improve roaming customer experience.
Venue Staff - Freelance
British Council
Feb 2023 - Feb 2023 (0 months)
Supervised and invigilated examinations, enforced test security and compliance with data protection and safeguarding policies.
Back Office Sales Assistant
Telecel Zimbabwe
Aug 2021 - Jun 2022 (10 months)
Provided back-office support for high-value accounts, managed databases, executed win-back initiatives and generated leads to improve retention and sales effectiveness.
Call Centre Agent
Telecel Zimbabwe
Jan 2013 - Jul 2021 (8 years 6 months)
Handled customer inquiries, complaints and service requests, escalated complex cases, conducted outbound surveys and upsold products to increase revenue and satisfaction.
Corporate Affairs Intern
Delta Corporation
Feb 2010 - Jan 2011 (11 months)
Supported corporate communications through media monitoring, website editorial management, corporate advertising content and event coordination.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Certificate in Digital Marketing, Digital Marketing
Completed a Certificate in Digital Marketing at the University of Zimbabwe in 2021.
Midlands State University
Bachelor of Arts Honours, English and Communication
Earned a Bachelor of Arts Honours degree in English and Communication, completed in 2011.
Serima High School
ZIMSEC Advanced Level, Advanced Level
Grade: 3 A Level passes
Achieved ZIMSEC Advanced Level with 3 A Level passes in 2006.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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