Nomkhosi Mohlahatsa

Hello! I’m Nomkhosi Mohlahatsa — a customer service and admin professional with over two years of experience making teams run smoother, clients feel heard, and inboxes a lot less scary.

Currently, I’m working as a Contact Center Representative for Vodacom Lesotho (through Citrus Group), where I manage high call volumes, help customers with their queries, and make sure every interaction ends on a positive note. Think of me as the calm voice on the other end of the line who’s ready to help — and hit those KPIs while I’m at it!

Before that, I was an Administrative Assistant and Call Centre Agent at Wealth Centre Lesotho. From scheduling meetings and managing calendars to connecting with over 100 leads daily on social media, I stayed organized, efficient, and people-focused — all while supporting a busy team.

Earlier in my journey, I held an admin role at MM Building and Maintenance, where I handled everything from calls and correspondence to office supplies. I quickly learned that a well-organized workspace makes a big difference — and I took pride in making that happen.

I hold a BA in Development Studies and Sociology and have completed CPD-certified courses in Customer Care Skills and Administrative Support. I’m proficient in MS Office, Google Docs, CRM systems like One Contact CC and Vx-view, and I'm confident with remote tools like Zoom, Teams, and Google Meet.

I enjoy roles that blend structure with people-focused tasks — where I can stay organized, solve problems, and help both customers and teams thrive. If you’re looking for someone who’s dependable, upbeat, and ready to jump in where needed.