Open to opportunities

Ntsamaeng Mokoeea

@ntsamaengmokoeea

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Dedicated office administrator with extensive experience in diverse industries.

Lesotho

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What I'm looking for

I seek a role where I can utilize my skills to support organizational goals and foster a positive work environment.

I am a committed office administrator with a strong background in various corporate environments, including banking, telecommunications, and energy sectors. My experience has equipped me with a comprehensive understanding of organizational dynamics and the importance of maintaining a positive company image. I thrive on challenges and continuously seek to improve my skills and contribute to my team's success.

Throughout my career, I have successfully managed essential resources, streamlined communication between departments, and ensured the efficient handling of HR documents. My ability to liaise effectively with clients and colleagues has fostered strong relationships, enabling me to contribute to customer retention and satisfaction. I am passionate about supporting organizational goals and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Exclusive Risk Solutions

Sep 2021 - Present (3 years 10 months)

Mobilized and allocated essential resources to achieve optimum performance standards. Maintained effective and efficient personnel files and HR documents, ensuring prompt dissemination of information between staff and management.

Resource Allocation Document Management

Office Administrator

Tholo Energy

Sep 2018 - Present (6 years 10 months)

Designed efficient filing systems and ensured quality assurance activities to address business requirements. Provided advisory support to employees on logistical and various office processes matters, and compiled HR reports and metrics.

Quality Assurance Policy Implementation

Customer Service Consultant

Vodacom Lesotho

Oct 2017 - Present (7 years 9 months)

Acted as a key liaison between Vodacom and its clients, building customer relationships to enable retention and growth. Facilitated client queries and managed client networks and feedback.

Customer Service Client Relationship Management Sales Query Resolution Portfolio Management

Office Administrator

First National Bank of Lesotho

Apr 2016 - Present (9 years 3 months)

Proactively sold the image of the bank to clients and business partners, and managed incoming/outgoing mail and calls. Maintained security by following procedures and controlling access, and coordinated staff overtime.

Client Relations Call Screening

HR Assistant

First National Bank of Lesotho

Jul 2015 - Present (10 years)

Provided communication and administrative support to the HR team, including reception duties and proper management of filing systems. Assisted in the implementation of HR projects and coordinated logistical support for office functions.

Administrative Support Logistics

Promoter

Econet Telecom Lesotho

May 2014 - Present (11 years 2 months)

Ensured good customer service to clients and engaged in outdoor marketing of various products. Focused on pushing sales in field marketing and promoting the company brand.

Customer Service Field Sales Client Engagement

Education

Degrees, certifications, and relevant coursework

University of Stellenbosch

Certificate, Operations Management

Completed a Certificate in Operations Management, focusing on key aspects of business and operations management. Gained knowledge in optimizing business processes and resource allocation.

National University of Lesotho

Diploma, Business Management

Obtained a Diploma in Business Management, with a strong emphasis on core business management principles. Developed foundational skills in managing business operations and strategies.

Sefika High School

High School Certificate, General Studies

Completed high school education with a focus on a diverse range of subjects including Mathematics, English, Southern Sotho, Geography, Physical Science, and Biology. Developed a strong academic foundation across various disciplines.