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Noluthando Hoho

@noluthandohoho

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Strategy Analyst focused on data-driven insights, compliance, and customer-focused improvements.

South Africa

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What I'm looking for

I’m seeking a full-time role with professional challenges where I can use my strategy, analysis, and relationship-management skills to drive data-driven decisions, improve customer outcomes, and contribute to a collaborative team.

I’m a Strategy Analyst who thrives on organizing complex information into clear, decision-ready insights. I’m organized and dependable, and I’m comfortable managing multiple priorities with a positive attitude while taking on added responsibilities to meet team goals.

In my recent roles, I’ve supported strategy and compliance work by monitoring industry trends, adapting product strategies, and improving customer outcomes through targeted marketing campaigns and personalized offers. I also facilitate communication between stakeholders to keep projects moving toward successful completion.

I’ve built practical expertise in card acquiring operations and reporting, including CIB dashboard/report compiling and card acquiring compliance tasks like monitoring SLA (service level agreement) delivery and solving fee rejection cases. I support teams through client relationship management, communicating across departments, and investigating details to ensure SLA is being met.

Before that, I developed strong leadership and documentation habits through project and coordination work, including chairing meetings, delegating tasks, reporting/escalating to management, and maintaining schedules. Whether through event coordination and budgeting at Nozi’s Decor or administrative support and research in Enactus VUT, I consistently focus on accuracy, problem-solving, and on-time delivery.

Experience

Work history, roles, and key accomplishments

Current

Client caller

Current

Icontact

Dec 2025 - Dec 2026 (1 year)

I call US clients from all time zones to retrieve their medical records and get a signed form for their retrieval. I also facilitate resolutions for them.

Confidentiality

Card Compliance Support

Nedbank

Jun 2023 - Dec 2024 (1 year 6 months)

Supported Card Acquiring teams (MLO/LCM) with CIB reporting, derailers, and Mastersheet updates. Maintained client relationships by handling client needs and rejection cases, and helped ensure devices met SLA through analysis and cross-department communication.

CIB Reporting SLA Management Client Relationship Management Fee Rejection Handling Data Analysis Compliance Monitoring Product Development Product Roadmap KYC KYC Compliance KYC (Know Your Customer)Competitor Analysis Competitor Research Product Strategy CDD EDD FICA MS Office Suite SEO Optimization

Event Coordinator & Baker

Nozi's Decor

Jan 2020 - Dec 2022 (2 years 11 months)

Coordinated and decorated events while overseeing planning, organization, and execution. Managed budgets with cost estimates and financial reports, handled issues during events, and created contingency plans; also performed baking with a focus on detail and creativity.

Event Coordination Event Decoration Budgeting Cost Estimation Financial Reporting Risk Management Problem Solving Contingency Plan

Sales Consultant

Affinity Health

Jun 2019 - Dec 2019 (6 months)

Promoted and sold Affinity funeral, life, and medical aid insurance services while providing exceptional client service. Built and maintained client relationships by assessing client needs, communicating clearly, and working toward sales targets as part of a team.

Insurance Sales Client Services Relationship Building Product Knowledge Communication Teamwork

Project Manager

Enactus VUT

May 2017 - Apr 2018 (11 months)

Shaped annual sales strategy and segment targets, chaired meetings, and delegated tasks to keep projects within scope and budget. Reported and escalated progress to management, gathered client briefs, and maintained reporting and documentation using Microsoft Office.

Project Management Sales Strategy Budget Management Meeting facilitation Task Delegation Requirements Gathering Resource Planning Reporting Microsoft Office

Secretary

Enactus VUT

May 2016 - Apr 2017 (11 months)

Took meeting minutes and produced reports for the project manager and team to support information sharing and transparency. Managed documents and schedules, conducted research to support operations, and supervised new team members with guidance and support.

Report Writing Document Control Office Administration Scheduling Research Team Supervision Information Management