Nolleen Phiri

I’m a Receptionist with 3+ years of experience delivering professional front desk and administrative support in fast-paced customer service environments. I’m confident handling walk-ins and high-volume inquiries, managing appointment scheduling, and communicating professionally by phone, email, and WhatsApp. I focus on maintaining confidentiality and creating a positive client experience while keeping office operations efficient.

In my current role, I manage front office operations, answer high-volume calls, schedule appointments, and maintain accurate office records using organized digital and physical filing systems. I also process quotations and invoices, resolve customer inquiries and complaints promptly, and support marketing and promotional activities to enhance customer engagement. Previously, as a Reservationist, I welcomed and assisted guests, routed calls to relevant departments, handled mail and deliveries, recorded maintenance faults, and provided administrative support to ensure smooth guest service.