At Trimble, I serve as the primary escalation point for critical incidents and security concerns involving Trimble Unity Construct. I investigate suspicious activity and system anomalies using Splunk, Sumo Logic, and New Relic.
I also investigate complex software bugs and performance issues, documenting replication steps and root cause analyses for Engineering and Architecture teams. I author and maintain SOPs and knowledge base documentation for triage workflows and escalation paths.
My work at Trimble includes Single Sign-On cases involving Okta and ADFS, certificate renewals, provider migrations, and access control validation. I support operations aligned with FedRAMP, NIST, and HIPAA/PHI security controls.
Previously, at Valor Global, I handled appointment scheduling and sensitive information for Arizona state health and welfare services, following HIPAA and data security safeguards. I hold a Bachelor of Applied Science in Cybersecurity from St. Petersburg College and certifications including AWS Academy Cloud Security and Sumo Logic Fundamentals.
