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Noko Sefake

@nokosefake

Message

Helpdesk consultant at FNB, supporting finance and incident management and resolving merchant financial queries.

South Africa

Message

At FNB, I support finance and incident management, escalate merchant queries, and help merchants reconcile.

Earlier at FNB, I followed up with clients about business accounts, validated and maintained accounts, and opened new ones while checking FICA documents.

At Standard bank, I captured business client information, updated the database, and followed up with clients. I also checked FICA documents and back-scanned business account documents.

At Cell c, I solved client queries and processed and sent statements. At Southern African music rights organization, I updated customer information and captured data in Excel.

Experience

Work history, roles, and key accomplishments

Current

Helpdesk Consultant

Current

FNB

May 2019 - Present (7 years 5 months)

Provided finance and incident management support, escalated merchant queries, resolved financial queries, and assisted merchants with reconciliation.

Customer Service Incident Management Financial Reconciliations Query Resolution

Business Administration

FNB

Jan 2015 - Apr 2017 (2 years 3 months)

Handled business account follow-ups, validation, maintenance, and opening of new accounts, and ensured FICA documents were in order.

Business Administration Account Management FICA Compliance Client Follow up

Office Administration

Standard Bank

Jan 2011 - Dec 2014 (3 years 11 months)

Captured business client information, scanned documents, checked FICA documents, and updated the database while interacting with clients.

Data Entry Document Scanning FICA Compliance Database Management Client Interaction

Customer Service/Billing Administrator

Cell C

Jan 2010 - Dec 2010 (11 months)

Resolved customer queries, followed up with clients, and processed and sent statements.

Customer Service Query Resolution Billing Statement Processing

Data Capturing

Southern African Music Rights Organization

Apr 2008 - Apr 2009 (1 year)

Updated customer information on the database and captured data using Excel.

Data Entry Excel Database Management

Education

Degrees, certifications, and relevant coursework

Nakedi High School

Matric, General

Completed Matric in 2002, with subjects including Northern Sotho, Afrikaans, English, Mathematics, Physical Science, Agriculture Science, and Biology.