NOEMI RAMIREZ
@noemiramirez1
I manage accounts payable, reconciliations, and high-volume remote operations accurately.
MexicoWhat I'm looking for
I'm currently resolving roughly 40 daily e-commerce cases for Walmart Group through Pentafon, covering returns, cancellations, payments, disputes, and shipment tracking. I maintain a 93/100 quality score and rank among the team’s top five results.
Previously, I managed foreign-currency accounts payable in SAP for International Paper, reconciling balances in Excel and following corporate internal-control procedures. My background also includes retail banking portfolio administration at Scotiabank and Santander, operations coordination in graduate programs, and educational research at ITESM.
Experience
Work history, roles, and key accomplishments
Case Management Specialist
Pentafon
Apr 2026 - Present (5 months)
Handles and resolves roughly 40 daily e-commerce cases for the Walmart Group account, covering returns, cancellations, payments, disputes, and shipment tracking. Achieved a 93/100 quality score, ranking among the top five on the team.
Education
Degrees, certifications, and relevant coursework
Tecnológico de Monterrey (ITESM)
Master's in Marketing, Marketing
Pursued a Master's in Marketing at ITESM Universidad Virtual.
Tecnológico de Monterrey (ITESM)
Bachelor of Arts, Business Administration
Earned a Bachelor's degree in Business Administration from ITESM Campus Central de Veracruz.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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