Open to opportunities

Sandra Torres

@sandratorres

Bilingual Customer Experience and Accounts Payable specialist delivering accurate, high-volume support and reliable financial operations.

Mexico

Message

What I'm looking for

I’m looking for a role where I can combine customer experience with accurate accounts payable/account support, working in a structured, KPI-aware environment. I want cross-functional collaboration, clear ownership of interactions, and room to keep improving processes.

I’m a bilingual specialist with over 5 years of experience across administration, sales support customer experience, and accounts payable. I’m known for being proactive, detail oriented, and calm under pressure, especially when managing multiple deadlines.

In my current role, I handle time sensitive customer issues while navigating multiple systems and maintaining accurate customer and operational records. I coordinate with suppliers and internal departments to ensure timely operations, balancing urgency, accuracy, productivity, and customer satisfaction.

Previously, I supported customer and financial operations as Customer Experience Representative / Accounts Payable, assisting with debits, credits, overpayments, unapplied payments, short payments, and billing discrepancies. I’ve worked in high-volume, process-driven and KPI-driven environments using tools like SAP, Salesforce, Zendesk, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Rep

Current

Tiger Drylac

Jan 2025 - Present (1 year 6 months)

Handled time-sensitive customer issues while maintaining accurate customer and operational records. Coordinated with suppliers and internal departments to ensure timely operations.

Supplier Coordination Accuracy Customer Satisfaction

Customer Experience Rep (AP)

First Brands Group

Jan 2023 - Jan 2025 (2 years)

Managed client inquiries and order-related issues to maintain high customer satisfaction. Performed accounts payable tasks including debits, credits, overpayments, and payment/billing discrepancy reconciliation.

Client Inquiries Accounts Payable Payment Reconciliation Invoice Review Payment Application SAP Aspel PayTrace Microsoft Office Salesforce Logistics Support Order Tracking

Customer Service Representative

Honeywell

Jan 2021 - Jan 2023 (2 years)

Provided high-volume customer support in a structured, process-driven and KPI-driven environment with a focus on first-contact resolution. Coordinated with internal teams to resolve customer concerns and ensure timely communication.

First Contact Resolutions Cross functional Coordination Zendesk Zoho Genesys

Admin Assistant & Accounts Support

Proveedora Tormar

Jan 2018 - Jan 2020 (2 years)

Managed administrative records, invoices, payments, and financial documentation with an emphasis on accuracy and confidentiality. Supported payment tracking, invoice organization, debit/credit reviews, and prepared monthly administrative and account reports.

Invoice Management Payment Tracking Accounts Support Debit & Credit Review Credit Related Visibility Confidentiality