Noemi Espinoza

Answered incoming calls, clarified and obtained correct physician orders, and scheduled modality exams in a timely manner. Entered orders, supported insurance authorizations, followed worklist cases, and delivered physician reports and films to patients.

Provided exceptional customer service by greeting patients, checking them in, and creating and maintaining accurate patient profiles. Performed CLIA-approved vitals, conducted follow-up calls, supported audits, assisted with outreach marketing, and helped track KPI goals and reports.

Supervised associates and managed store operations including daily transaction reports, associate scheduling, nightly register totals, and opening/closing duties. Handled payroll, enforced company policies, managed merchandising, and supported customers to ensure a positive shopping experience.

Managed sales and KPI goals on a daily/weekly/monthly basis while ensuring customers were satisfied and encouraged to return. Directed merchandising based on floor sets and supported team development, including opening and closing responsibilities.

Ensured a great customer shopping experience by handling shift opening/locking, managing deposits and nightly register counts, and keeping the store clean and well-presented. Fulfilled orders, styled customers with outfit recommendations, and supported customer communications including emails and phone orders/transactions.

Supported sales and customer service by answering calls, assisting customers with questions, and handling basic retail tasks during shifts. Managed garment restocking after try-ons, bagging/checking out customers, and completing cleaning duties as needed.

Completed a high school or equivalent program at Penn Foster High School from 2014 to 2018.