Noe from nowhere

I’m a software engineer with experience in development and technological analysis, and I bring a strong customer-service mindset to every task. I combine technical expertise with clear communication so users can get answers quickly and confidently.

In customer service roles, I provided information and guidance, received and processed complaints or reports, and followed up on procedures and requests. I also created and maintained case files, strengthening my attention to detail, organization, and problem-solving under pressure.

At Teleperformance, I worked as a Banking Information Specialist, delivering personalized assistance with financial inquiries, account verifications, and guidance on banking products. I resolved sensitive situations with accuracy, confidentiality, and a 100% user-focused approach, while also supporting sales with persuasion, negotiation, and effective closing techniques.

I also deliver first-level technical support by diagnosing and resolving software, hardware, and connectivity issues. As an interpreter, I facilitated real-time communication with cultural sensitivity and confidentiality—skills that sharpen how I guide users step by step and deliver smooth, professional experiences.