Noe from nowhere
@noefromnowhere
Software engineer student blending development, technical analysis, and user-focused support.
What I'm looking for
I’m a software engineer with experience in development and technological analysis, and I bring a strong customer-service mindset to every task. I combine technical expertise with clear communication so users can get answers quickly and confidently.
In customer service roles, I provided information and guidance, received and processed complaints or reports, and followed up on procedures and requests. I also created and maintained case files, strengthening my attention to detail, organization, and problem-solving under pressure.
At Teleperformance, I worked as a Banking Information Specialist, delivering personalized assistance with financial inquiries, account verifications, and guidance on banking products. I resolved sensitive situations with accuracy, confidentiality, and a 100% user-focused approach, while also supporting sales with persuasion, negotiation, and effective closing techniques.
I also deliver first-level technical support by diagnosing and resolving software, hardware, and connectivity issues. As an interpreter, I facilitated real-time communication with cultural sensitivity and confidentiality—skills that sharpen how I guide users step by step and deliver smooth, professional experiences.
Experience
Work history, roles, and key accomplishments
Provided personalized banking support by handling financial inquiries, performing account verifications, guiding customers on banking products, and resolving sensitive situations with accuracy and confidentiality under a 100% user-focused approach.
Customer Service Agent
Fiscalia del Distrito Nacional
Jan 2022 - Jan 2023 (1 year)
Provided guidance and information to citizens, handled and processed complaints and reports, and followed up on procedures and requests. Created and maintained case files while strengthening communication and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
APEC University
Software Engineering, Software Engineering
2023 -
Studying Software Engineering at APEC University.
IPAC
Financial and Tax Management Technician, Financial and Tax Management
2016 - 2022
Completed a Technician program in Financial and Tax Management at IPAC.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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