Open to opportunities

Nnaemeka James

@nnaemekajames

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Customer support specialist focused on email support, process improvement, and empathetic client communication.

Nigeria

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What I'm looking for

I am looking for a remote or hybrid customer support role where I can apply email handling, process improvement, and empathetic communication to improve customer satisfaction and team efficiency.

I am a detail-oriented Customer Support Specialist with proven experience managing high volumes of email inquiries, improving response systems, and escalating recurring issues for process improvement. I consistently deliver clear, professional communication and have a track record of increasing customer satisfaction and reducing unresolved cases.

I have practical experience with CRM/ticketing tools, Google Workspace, and Microsoft Office, and I excel at creating templates and workflows that boost efficiency. I am seeking a remote or hybrid role where I can apply my customer-centered problem solving, strong written communication, and administrative support skills to help teams operate more smoothly.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Haven Hues Properties

Aug 2023 - Sep 2024 (1 year 1 month)

Responded to customer inquiries with empathy, improved follow-up procedures reducing unresolved cases by 30%, and coordinated cross-functional solutions to accelerate issue resolution.

Customer Support Cross Functional Collaboration Slack Zoom

Email Support Assistant

Pinnacle Properties

Aug 2022 - May 2023 (9 months)

Managed high volume customer emails, created templates that improved response time by ~25%, and documented communications to enhance satisfaction and enable process improvements.