Nnaemeka James
@nnaemekajames
Customer support specialist focused on email support, process improvement, and empathetic client communication.
What I'm looking for
I am a detail-oriented Customer Support Specialist with proven experience managing high volumes of email inquiries, improving response systems, and escalating recurring issues for process improvement. I consistently deliver clear, professional communication and have a track record of increasing customer satisfaction and reducing unresolved cases.
I have practical experience with CRM/ticketing tools, Google Workspace, and Microsoft Office, and I excel at creating templates and workflows that boost efficiency. I am seeking a remote or hybrid role where I can apply my customer-centered problem solving, strong written communication, and administrative support skills to help teams operate more smoothly.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Haven Hues Properties
Aug 2023 - Sep 2024 (1 year 1 month)
Responded to customer inquiries with empathy, improved follow-up procedures reducing unresolved cases by 30%, and coordinated cross-functional solutions to accelerate issue resolution.
Email Support Assistant
Pinnacle Properties
Aug 2022 - May 2023 (9 months)
Managed high volume customer emails, created templates that improved response time by ~25%, and documented communications to enhance satisfaction and enable process improvements.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at the University of Nigeria, Nsukka.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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