Open to opportunities

Nkula Goma

@nkulagoma

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Enthusiastic customer support professional with a passion for blockchain.

Zambia

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What I'm looking for

I am looking for a role that values innovation and user experience, where I can leverage my skills in customer service and financial administration while contributing to exciting projects in the blockchain and web3 space.

I am a dedicated customer service and financial administrator with a strong enthusiasm for blockchain technology and web3 innovations. My experience as a Customer Support Specialist at Pan African Building Society allowed me to hone my communication skills and analytical abilities while providing real-time support to customers. I have a proven track record of gathering and analyzing user feedback to deliver actionable insights to product development teams, ensuring that customer needs are met effectively.

In my role as a Sales Executive at Tyre King Enterprises Limited, I consistently hit monthly sales targets and resolved customer-related issues, showcasing my ability to thrive in fast-paced environments. Additionally, I created a YouTube cryptocurrency channel that has grown to over 25,500 subscribers, where I educate and engage with diverse communities about cryptocurrency and blockchain technology. This project reflects my passion for user experience and my commitment to staying at the forefront of technological advancements.

Experience

Work history, roles, and key accomplishments

Sales Executive

Tyre King Enterprises Limited

Oct 2022 - Sep 2024 (1 year 11 months)

Managed customer service and cashiering operations, consistently achieving monthly sales targets. Engaged in prospecting and marketing activities, while effectively resolving customer-related issues and handling invoicing.

Sales Customer Service Cashiering Prospecting Marketing Invoicing

Customer Support Specialist

Pan African Building Society

Feb 2019 - Apr 2021 (2 years 2 months)

Communicated with customers across multiple channels, providing real-time support and resolving product-related issues. Gathered and analyzed user feedback to provide actionable insights to the product development team, while investigating and troubleshooting technical problems.

Customer Support Communication Problem Solving Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Zambia College Of Pensions And Insurance Trust

Diploma, Financial Administration

Grade: Best Graduating Accounting Student In The Class Of 2018

Completed a Diploma in Financial Administration, gaining expertise in financial principles and practices. Focused on key aspects of financial management relevant to the industry.

Pan African Building Society

Certificate, Agency Banking & Customer Service Training

Participated in Agency Banking and Customer Service Training, focusing on effective customer interaction. Learned how to offer quality customer service and maintain professionalism in various scenarios.