Open to opportunities

Njeri Ngugi

@njeringugi

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Highly organized virtual assistant with over 5 years of experience.

Kenya

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What I'm looking for

I am looking for a role that values organization and efficiency, with opportunities for growth.

I am a highly organized and detail-oriented Virtual Assistant with over 5 years of experience providing comprehensive administrative and technical support to diverse clients. My expertise lies in managing schedules, handling communications, and streamlining operations to enhance productivity and efficiency. I am passionate about helping businesses scale through reliable and professional virtual support.

In my role as an Executive Assistant to the CEO at GLEE Events Management, I provided high-level administrative support, managed client communications, and oversaw event planning and execution. My ability to create and maintain reports and presentations has streamlined workflows and improved overall efficiency. Additionally, I spearheaded social media management efforts, boosting brand visibility through curated content and audience engagement.

My previous experience as a Virtual Assistant and Social Media Manager at The Good Earth Group allowed me to manage over 100 emails weekly and coordinate numerous meetings, significantly optimizing workflow. I am adept at utilizing advanced CRM tools to track customer interactions and enhance satisfaction. I am committed to continuous learning, currently pursuing Front End Development and Artificial Intelligence Career Essentials.

Experience

Work history, roles, and key accomplishments

Executive Assistant to the CEO

GLEE Events Management

Mar 2020 - Apr 2025 (5 years 1 month)

Provided high-level administrative support to executives, managing calendars, scheduling meetings, and coordinating travel to ensure seamless daily operations. Spearheaded social media management efforts, curating content and engaging with audiences to boost brand visibility.

Administrative Support Calendar Management Social Media Management Event Planning Client Communication

Virtual Assistant and Social Media Manager

The Good Earth Group

Aug 2018 - Jan 2020 (1 year 5 months)

Managed and organized over 100 emails weekly, ensuring a 24-hour response time and improving executive efficiency. Created and published content across multiple social media platforms, increasing engagement rates by 40% in six months.

Social Media Management Content Creation CRM Workflow Optimization

Customer Experience Specialist

Sendwave

Feb 2016 - Apr 2018 (2 years 2 months)

Handled customer inquiries and complaints via phone, email, and social media, achieving a 95% satisfaction rate. Collaborated on customer experience strategies with cross-functional teams, resulting in a 20% increase in customer satisfaction.

Customer Service Customer Experience

Education

Degrees, certifications, and relevant coursework

ALX Africa

Front End Development, Front End Development

Currently pursuing a degree in Front End Development, focusing on modern web technologies and programming languages. Developing skills in creating responsive and user-friendly interfaces.

ALX Africa

Artificial Intelligence Career Essentials (AICE), Artificial Intelligence

Completed the Artificial Intelligence Career Essentials program, gaining foundational knowledge in AI concepts and applications. Focused on understanding AI's role in various industries and its practical implementation.

ALX Africa

Certification, Virtual Assistant Program

Obtained certification from the Virtual Assistant Program, developing expertise in administrative and technical support. Gained skills in managing schedules, communications, and streamlining operations.

Moi University

Tourism and Hospitality Management, Tourism and Hospitality Management

Studied Tourism and Hospitality Management, gaining comprehensive knowledge of the industry's operations and customer service. Developed skills in managing various aspects of tourism and hospitality.