Open to opportunities

Nitish yadav

@nitishyadav1

Message

I support fintech customers and apply finance, data analysis, and compliance skills to payment operations.

India

Message

What I'm looking for

I'm seeking a fast-paced, compliance-driven finance or fintech role where I can apply financial analysis, data, customer support, and problem-solving skills while contributing to organizational growth.

I've supported Affirm customers through Bill Gosling Outsourcing, handling high-volume account, payment, dispute, billing, and loan inquiries while maintaining compliance, service quality, and customer satisfaction in Salesforce and Agent Portal.

With an MBA in Digital Finance and Banking, I bring grounding in financial analysis, budgeting, forecasting, accounting, and financial markets. I also led a marketplace business simulation team, using demand, pricing, market trends, and financial performance analysis to improve profitability.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Bill Gosling Outsourcing

Aug 2025 - Feb 2026 (6 months)

Handled high-volume inbound customer interactions for Affirm, providing support on account inquiries, payments, disputes, and loan-related concerns. Resolved cases efficiently while maintaining compliance and service quality using CRM tools.

Customer Service Case Management CRM Agent Relationship Management Problem Solving Time Management