Open to opportunities

Neha Yadav

@nehayadav4

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MBA finance and marketing professional skilled in financial analysis and customer operations.

India

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What I'm looking for

I seek roles combining financial analysis and operations where I can apply forecasting, market research, and customer-focused problem solving to drive measurable business improvements.

I am an MBA graduate specializing in Marketing Management and Finance with hands-on experience in financial analysis and customer operations.

Currently, I work as an Operations Representative at Concentrix supporting PayPal, focusing on dispute handling, customer support, and maintaining process accuracy while delivering timely resolutions.

During an internship at Accenture, I improved financial forecasting accuracy by 30%, supported strategic decisions with data-backed reports, and enhanced budget precision by 25% through advanced financial projections.

I led a comparative financial analysis project of SBI and ICICI that highlighted profitability differences and demonstrated my ability to prepare and interpret financial statements, market research, and customer insights.

Experience

Work history, roles, and key accomplishments

Current

PayPal Operations Rep

Current

Concentrix

Jun 2025 - Present (7 months)

Provide customer support and dispute handling for PayPal operations, ensuring process accuracy and timely resolution while maintaining high-quality service metrics.

Customer Support Dispute Resolution Process Accuracy Multitasking Ticketing Systems Communication

Finance Intern

Accenture

Analyzed historical and current financial data to improve forecasting accuracy by ~30% and produced data-backed reports that supported strategic decisions and increased operational efficiency.