Open to opportunities

Nitish Mahajan

@nitishmahajan

Message

Last-mile operations leader scaling delivery networks and optimizing costs.

India

Message

What I'm looking for

I seek a senior operations role where I can scale last-mile networks, lead cross-functional teams, optimize costs with Lean Six Sigma, and drive data-led expansion and serviceability.

I am a results-driven operations leader with 8+ years of experience scaling last-mile delivery networks across North India, having built and managed 380+ operational hubs processing 250K+ daily shipments with 95%+ serviceability.

I have led P&L for multi-crore operations, implemented multi-channel delivery ecosystems (IHS, LMA, DSP), and managed teams of 25+ managers while reducing operational costs through Lean Six Sigma methodologies.

My background includes driving pin-code expansion, optimizing vendor partnerships, improving network loss and MDR metrics, and applying data-driven process improvements to maintain service excellence during peak volumes.

Experience

Work history, roles, and key accomplishments

Current

Associate Director Operations

Current

Shadowfax Technologies Pvt Ltd

Sep 2024 - Present (1 year 6 months)

Led P&L and last-mile operations for North India, building and managing 380+ hubs processing 250,000+ daily shipments and achieving 95%+ pincode serviceability while reducing overheads through vendor negotiations.

Last Mile Network Design P&L management Multi Channel Delivery (IHS DSP LMA)Team Leadership Process Optimization Data Analytics

Regional Manager

Flipkart

Apr 2024 - Sep 2024 (5 months)

Led P&L and scaled last-mile operations in Jammu & Kashmir by introducing variable delivery channels and expanding serviceable pin codes, optimizing cost per shipment during peak season.

P&L management Last Mile Operations 3PL Management Cost Optimization Pin Code Expansion Stakeholder Management

Station Manager L4

Amazon (ATSPL)

Feb 2024 - Apr 2024 (2 months)

Managed daily station operations in Amritsar, ensuring delivery excellence and compliance with operational standards across last-mile processes.

Team Coordination Process Adherence Performance Monitoring

Channel Team Lead L4

Amazon (ATSPL)

Feb 2021 - Feb 2024 (3 years)

Led multi-channel last-mile operations across Punjab and J&K, reduced MDR reject losses by 80% and improved network loss scorecard from 8.5 to 9.5 while scaling IHS from 35 to 105 stores.

Network Expansion Cross Functional Collaboration Performance Improvement Onboarding

Channel Team Lead L3

Amazon (ATSPL)

Aug 2018 - Jan 2020 (1 year 5 months)

Managed IHS, DSP and extended delivery partner channels for Ludhiana, driving partner acquisition, onboarding, compliance and Kaizen initiatives to remove bottlenecks and boost productivity.

Channel Management Onboarding Process Improvement Team Building & Compliance Productivity

ML Data Associate

Amazon (Alexa Data Services)

Jun 2017 - Mar 2018 (9 months)

Built Hindi and Punjabi spelling guides and developed automated data collection processes to improve Alexa's language processing and reduce manual efforts.

Data Annotation Automation Data Collection Quality Assurance Process Optimization

Business Excellence Intern

Tata Motors

Feb 2017 - May 2017 (3 months)

Executed Six Sigma projects and Kaizen events in Paint Shop and TCF, implementing FIFO for engine transfer that reduced bottlenecks and improved assembly workflow.

Six Sigma Kaizen Events Process Improvement Operational Efficiency

Education

Degrees, certifications, and relevant coursework

Amritsar College of Engineering & Technology

Bachelor of Technology, Mechanical Engineering

Grade: 82%

Bachelor of Technology in Mechanical Engineering with Honors; achieved 82% and ranked in the top 10 of a 200-student cohort.

Punjab State Board of Technical Education & Industrial Training

Diploma, Mechanical Engineering

Polytechnic Diploma in Mechanical Engineering providing foundational technical and practical skills in mechanical systems and manufacturing processes.