Nishant Saini
@nishantsaini
Customer Success Manager driving SaaS onboarding, escalation handling, and product adoption for better customer experience.
IndiaWhat I'm looking for
At Virus Positive Technologies, I’ve been running customer onboarding and client relationship management in a SaaS environment, handling escalations and pushing product adoption to improve the overall customer experience.
I focus on customer health monitoring, root cause analysis, CSAT, and service-level agreements (SLA), while coordinating cross-functional collaboration to keep customers successful and operationally efficient.
Earlier, at ALDEBERAN LIMITED and Saburi TLC Worldwide Services, I worked in technical support and customer service, building the support muscle I use today—supported by a B. Com from Delhi University and an IT diploma from Jetking Institute.
Experience
Work history, roles, and key accomplishments
Customer Success Manager | Customer Onboarding | Client Relationship Management | Escalation Management | Product Adoption | Customer Experience | SaaS
Provided technical support and customer service.
Worked as Customer Support Specialist at Saburi tlc worwide services.
Customer Support Specialist
Saburi TLC Worldwide Services
Jul 2017 - Jun 2018 (11 months)
Provided customer support services.
Education
Degrees, certifications, and relevant coursework
Delhi University
B. Com, Business/Commerce
2016 - 2019
Completed
Delhi University
Bachelor of Commerce, Business/Commerce
2016 - 2019
Completed B. Com degree in Business/Commerce.
Jetking institute for hardware and Networking
Diploma, It
2016 - 2017
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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