Nirupama User

I’m an operations professional with 1.5 years of founding-team experience at an early-stage hyperlocal commerce startup. I built the operational infrastructure from scratch, improving merchant activation time from 12 days to 4–5 days across a 300+ partner base.

I specialize in workflow design, cross-functional project coordination, and setting up KPI dashboards that keep teams aligned. In my roles, I owned end-to-end onboarding—covering KYC verification, app configuration, physical QR setup, and go-live training—while ensuring consistent SLAs and handoff criteria.

I’ve driven measurable outcomes by designing a standardized onboarding playbook, mapping bottlenecks, and implementing an escalation ticketing system to speed up issue resolution. I also lead weekly business reviews with the founding team, presenting operational performance metrics, flagging at-risk pipelines, and coordinating action items to expand launch capacity.