At AssistRx, I support patients with specialty pharmacy services, prescription status, medication orders, and delivery coordination. I verify patient and prescription information, update pharmacy profiles, and document interactions while maintaining HIPAA-compliant records.
At OptumRx, I handled 60 to 80 inbound calls daily, helping members with prescription status, insurance questions, and pharmacy benefits, including Medicare Part D. I also researched claims and prescription issues and documented member interactions accurately.
As the owner of NiqueBraidz LLC, I manage client communication, scheduling, payments, service concerns, and daily operations. My experience also includes customer service and shift operations at Dunkin' Donuts and delivery work at Edible Arrangements.
