Mackenzie Curry

Manage patient accounts and communications remotely, coordinating scheduling, prior authorizations, and billing while ensuring regulatory compliance and supporting care planning to improve patient outcomes.

Reviewed prior authorization requests, communicated coverage and formulary alternatives to providers, escalated clinical issues to pharmacists, and served as a training resource to maintain client service levels.

Processed prescriptions and refills, handled third-party billing reconciliation, managed inventory and expiration control, and resolved insurance discrepancies to ensure compliant pharmacy operations.

Processed, scanned, and staged inventory for delivery, operated material-handling equipment, maintained safety standards, and prepared documentation for audits to support warehouse efficiency.

Greeted and seated guests, managed waitlists and reservations, assisted with guest inquiries and complaints, and supported floor staff to maintain high levels of customer service.

Managed reservations and waitlists, escorted guests, coordinated seating with wait staff, and maintained a clean reception area while addressing guest needs.

Supported kitchen operations including inventory control, food preparation, staff training, and shift scheduling to ensure compliance with health standards and efficient service.

Took and delivered food orders, engaged residents with friendly service, processed payments, and assisted kitchen staff to ensure dining satisfaction in a senior living setting.

Completed upper secondary education at Winter Springs High School from August 2014 to May 2018.