Nindya Kurniawati

Create and edit web content and SEO articles for different sectors, including beauty, health, and technology. Adapt tone of voice and writing style to editorial objectives and client requirements.

Evaluate and classify AI-generated content according to project criteria and guidelines. Select appropriate AI responses and provide clear, consistent written feedback.

Assisted Italian and international visitors in a busy tourist environment, providing service information and customer support in a multicultural setting. Handled visitor requests and challenging situations with a focus on customer experience.

Assisted customers, supported sales activities, and handled cash transactions. Maintained sales-floor presentation, organized merchandise, and received stock.

Developed and coordinated public relations, marketing communications, and brand-positioning activities for hotel properties. Managed media relations, press releases, promotional content, and social media channels, and organized events with sponsors and media.

Welcomed guests and supported daily reception and front-office operations. Responded to guest requests and coordinated with relevant departments to support efficient service.

Corporate training covering service excellence, complaint handling, telephone etiquette, and basic safety.

Bachelor's degree in Communication with a specialization in Public Relations and Journalism.