Nina Saengdara
@ninasaengdara
I create positive customer experiences across banking, hospitality, and member services.
What I'm looking for
I'm a customer service professional with eight years of experience creating positive customer experiences and contributing to strong employer reviews.
At Jonestown Bank & Trust Co., I process high-volume daily transactions, balance cash drawers, verify customer documentation under KYC and CIP standards, and connect clients with appropriate banking partners.
At Sukhothai Restaurant, I welcome more than 100 new and returning customers each day, guide menu choices and allergy alternatives, and manage orders and bills through a POS system.
I've also supported Planet Fitness members at the front desk, handling check-ins, new-member profiles, phone calls, member concerns, and club cleanliness. I bring active listening, professionalism, attention to detail, and patience to every customer interaction.
Experience
Work history, roles, and key accomplishments
Community Associate
Jonestown Bank & Trust Co.
Dec 2025 - Present (9 months)
Process high-volume daily transactions including deposits, withdrawals, and account servicing with strong accuracy and attention to detail. Maintain and balance cash drawers in compliance with internal controls and security procedures, minimizing discrepancies.
Education
Degrees, certifications, and relevant coursework
Millersville University
Bachelor of Arts, Psychology
Grade: 3.62/4.00
Activities and societies: Psychology Honors Program, National Society of Leadership and Success, Tri Alpha Honor Society, Asian Student Inclusivity Association, Psi Chi (International Honor Society in Psychology), Alpha Kappa Delta (International Honor Society of Sociology)
Bachelor of Arts in Psychology with a minor in Sociology, achieving a GPA of 3.62/4.00. Participated in the Psychology Honors Program and multiple honor societies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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