Nimbus Vin
@nimbusvin
I resolve enterprise technical issues, secure endpoints, and maintain SLA-driven IT operations.
United StatesWhat I'm looking for
I've supported enterprise users at Nintendo of America, resolving complex hardware, network, and account software issues in high-volume ticket queues. I resolved 95% of assigned cases within a one-hour SLA and escalated recurring anomalies and outage signatures to Tier 2 engineering teams.
At Macy's and Techlab, I've performed precision hardware diagnostics, secure OS deployments, patch management, malware remediation, inventory database auditing, and technical documentation. I'm CompTIA Security+ certified and prepared for fast-paced shipboard IT or Network Operations Center environments.
Experience
Work history, roles, and key accomplishments
Technical Service & Precision Repair Technician
Macy's
Aug 2023 - May 2026 (2 years 9 months)
Executed micro-hardware diagnostics and high-precision technical repairs under tight time constraints, maintaining strict quality control and zero-error operational standards. Managed and audited localized inventory databases, ensuring 100% data integrity and strict compliance with corporate tracking protocols.
Investigated and resolved complex hardware, network, and account software issues within a high-volume, enterprise-level queue during a defined contract period. Managed an active ticket queue under strict operational metrics, successfully resolving 95% of assigned cases within a 1-hour SLA target.
IT Support Technician
Techlab
Jan 2018 - Dec 2019 (1 year 11 months)
Provided comprehensive Tier 1/2 hands-on technical support for enterprise PCs, laptops, mobile devices, and peripherals under structured contract agreements. Performed secure OS installations, patch management, malware removal, and system optimizations to harden endpoint security.
Education
Degrees, certifications, and relevant coursework
Seattle Central College
General Studies, General Studies
Pursuing General Studies with continuing education in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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