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Nilva Urena

@nilvaurena

Quality Assurance Analyst at eSystems Inc. / Arkansas DHS, testing bilingual eligibility workflows and validating Spanish functionality.

United States
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At eSystems Inc. / Arkansas DHS, I conduct UAT for English and Spanish healthcare and public-assistance applications. I test integrated eligibility workflows and validate Spanish translations and multilingual functionality.

At InterVision Systems, I tested IVR and chatbot self-service applications for accounts, claims, and service requests in English and Spanish. I also tested healthcare and EHR-related workflows involving patient information, medical records, and appointments.

At NJ Eye & Ear, I tested healthcare applications and validated patient demographics, medical records, and appointment details. I also checked Spanish-language functionality, IVR prompts, and patient-facing workflows for translation accuracy and usability.

Across these roles, I’ve created and executed test scenarios, cases, scripts, and test data, and documented and retested defects. My experience includes manual, functional, regression, integration, end-to-end, and UAT testing, as well as work in Agile/Scrum environments.

Experience

Work history, roles, and key accomplishments

ED
Current

Spanish UAT Tester / Quality Assurance Analyst

eSystems Inc. / Arkansas DHS

Oct 2025 - Present (1 year)

Conducts UAT for English and Spanish healthcare/public-assistance applications, executing manual, functional, regression, and end-to-end testing. Validates Spanish translations, UI/UX workflows, and multilingual functionality while documenting and retesting defects.

IS

Spanish Tester / Quality Assurance Analyst

InterVision Systems

Nov 2024 - Sep 2025 (10 months)

Tested IVR/chatbot self-service applications and healthcare/EHR-related applications, validating patient information, medical records, and appointment workflows. Analyzed requirements, executed functional, regression, and end-to-end testing, and tracked defects in Jira and HP ALM.

NE

Spanish Quality Assurance Analyst

NJ Eye & Ear

Aug 2023 - Nov 2024 (1 year 3 months)

Performed QA testing of healthcare and EHR-related applications, validating patient information, medical records, and appointment workflows. Conducted functional, regression, integration, end-to-end, positive/negative, and UAT testing, and validated Spanish-language healthcare functionality.

Education

Degrees, certifications, and relevant coursework

Berkeley College logoBC

Berkeley College

Associate of Applied Science, International Business

Earned an Associate of Applied Science degree in International Business from Berkeley College in 2015.

Tech stack

Software and tools used professionally

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