NMNilon Magbanua
@nilonmagbanua
Experienced customer support specialist skilled in live scoring and fantasy-sports operations.
PhilippinesWhat I'm looking for
I am an experienced customer service and support specialist with a strong background in live scoring, data analysis for sports, and fantasy-sports lineup optimization. I consistently deliver accurate, timely resolutions, meet KPIs, and maintain high customer satisfaction in fast-paced, real-time environments.
I have analyzed match data, maintained synchronization between third-party stat providers and internal systems, and optimized player prop lines and lineups to maximize expected value while managing risk. I bring strong communication, teamwork, and technical tool proficiency to roles that require precision and quick decision-making.
Experience
Work history, roles, and key accomplishments
Scoring Specialist
PrizePicks
Nov 2023 - Dec 2024 (1 year 1 month)
Monitored live sporting events to verify and update scoring across platforms, resolved scoring discrepancies with technical teams, and finalized event outcomes to ensure accurate payouts and platform integrity.
Support Specialist (Chat Support)
PrizePicks
Jul 2023 - Nov 2024 (1 year 4 months)
Responded to member inquiries and complaints via chat, maintained high-quality support standards and KPI attainment (response time, resolution rate, CSAT), and improved customer retention through timely resolutions.
Data Operator
PackingSports
Jan 2021 - Jul 2023 (2 years 6 months)
Collected and analyzed football match data using specialized software, delivering accurate statistics and reports for clients and improving data reliability for downstream products.
Education
Degrees, certifications, and relevant coursework
DBDe La Salle-College of Saint Benilde
Bachelor of Science, Industrial Design
2010 - 2016
Bachelor of Science in Industrial Design from De La Salle-College of Saint Benilde completed between 2010 and 2016.
Don Bosco Technical Institute - Victorias
Secondary, Secondary Education
2006 - 2010
Completed secondary education at Don Bosco Technical Institute in Victorias from 2006 to 2010.
Don Bosco Technical Institute - Victorias
Primary, Primary Education
2000 - 2006
Completed primary education at Don Bosco Technical Institute in Victorias from 2000 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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