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John Rhey Cayabyab

@johnrheycayabyab

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Experienced esports and betting specialist with 12 years in the industry.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in esports and betting while fostering a collaborative and innovative work environment.

With over 12 years of experience in the esports and betting industry, I have honed my skills in various roles, from support coordination to team leadership. My journey began with a Bachelor of Science in Computer Engineering, which laid the foundation for my technical expertise. At Bayes Esports Solutions GmbH, I currently serve as a Level 2 Support/Coordinator, where I ensure seamless communication between curators, operators, and support teams, while also managing tournament schedules and resolving technical issues.

Previously, I held positions at ClickPlay Solutions-UWIN as a Shift Supervisor, where I was responsible for maintaining the accuracy of betting odds and monitoring suspicious betting patterns. My role involved collaborating with managers and developers to enhance the Odds User Interface and implement new betting rules. My experience as a Team Leader and Assistant Bookmaker has equipped me with a comprehensive understanding of the betting landscape, allowing me to effectively manage teams and optimize betting operations.

Experience

Work history, roles, and key accomplishments

Level 2 Support/Coordinator

BayesEsportsSolutionsGmbH

Oct 2022 - Jun 2025 (2 years 8 months)

Ensured synchronization among curators, operators, and the support team via Slack and Discord. Coordinated with tournament organizers for setups and informed clients about live data issues.

Slack Discord Technical Support Jira Data Analysis

Support Agent/Curator

BayesEsportsSolutionsGmbH

Jun 2021 - Sep 2022 (1 year 3 months)

Responded to customer queries via email and chat, analyzing and reporting product issues. Performed curation of match metadata.

Customer Support Email Communication Chat Support

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Shift Supervisor

ClickPlaySolutions –UWIN

Oct 2018 - Apr 2021 (2 years 6 months)

Ensured accuracy of betting odds and monitored suspicious betting patterns, placing limits on users. Coordinated with Team Leaders for new betting rules, products, and procedures.

Fraud Detection Team Coordination

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Team Leader

ClickPlaySolutions –UWIN

Aug 2016 - Sep 2018 (2 years 1 month)

Recruited Sports Traders and assisted in developing the Bookmaking Application software. Monitored incoming bets for prematch and live markets, and organized daily match schedules.

Recruitment Software Development Bookmaking Scheduling

Bookmaker/Deputy Team Leader

YewTreeServicesInc.-BETISN

Aug 2014 - Jul 2016 (1 year 11 months)

Handled various sporting events including football, basketball, and American football. Performed live trading tasks.

Sports Betting Live Trading

Assistant Bookmaker

YewTreeServicesInc.-BETISN

Nov 2012 - Jul 2014 (1 year 8 months)

Assisted in handling different sporting events and performed live trading tasks. Supported the bookmaking operations.

Sports Betting Live Trading Bookmaking Operations Data Entry Event Management

Education

Degrees, certifications, and relevant coursework

University of the East - Manila

Bachelor of Science, Computer Engineering

2007 - 2012

Studied Computer Engineering, gaining foundational knowledge in computer systems and software development. Focused on theoretical and practical aspects relevant to the field.