Open to opportunities

Franz Rivera

@franzrivera

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Detail-oriented Senior Data Analyst with expertise in sports odds trading.

Philippines

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What I'm looking for

I am looking for a role that values analytical skills and offers opportunities for growth in data analysis and customer service.

I am a Senior Data Analyst and Sports Odds Trader with over 5 years of experience in high-volume support, data entry, and customer communication. My career has been marked by a commitment to detail and a passion for data-driven decision-making, particularly in the fast-paced world of sports betting.

Throughout my tenure at Cloversense Inc and Statsonic, I honed my skills in monitoring and handling odds for live competitive games, ensuring accuracy and timely updates. My background in customer service, both voice and non-voice, has equipped me with strong communication skills, allowing me to effectively support clients and manage their inquiries.

In addition to my professional experience, I have a solid academic foundation with a Bachelor of Science in Business Administration from Far Eastern University Manila. I was recognized for my thesis on creating a business in Malaysia using Philippine products, showcasing my entrepreneurial spirit and analytical capabilities.

Experience

Work history, roles, and key accomplishments

E-sports Odds Trader / Data Analyst

Cloversense Inc / Statsonic

Dec 2019 - Feb 2025 (5 years 2 months)

Handled and monitored odds for live competitive e-sports games, ensuring accuracy and competitiveness. Performed data analysis to support strategic trading decisions and optimize outcomes.

Data Analysis Odds Trading Problem Solving Communication Skills Computer Literacy Windows OS Troubleshooting

Customer Service (Backoffice)

Trec Pacific Corporation

Nov 2017 - Jun 2018 (7 months)

Provided back-office customer support within the BPO industry, handling various client inquiries. Managed data entry, email support, and chat support tasks efficiently.

Customer Service Data Entry Email Support Chat Support BPO Communication Skills

Sports Odds Trader / Bookmaker

Yewtree Inc.

Jun 2015 - Jun 2017 (2 years)

Responsible for handling and monitoring odds for live football and basketball games. Ensured accurate and competitive odds for sports betting operations.

Sports Odds Trading Bookmaking Monitoring Risk Management

Customer Service of Intel (Backoffice)

Sykes Asia

Jun 2013 - May 2015 (1 year 11 months)

Delivered back-office customer service for Intel accounts, addressing various client needs. Handled data entry, email support, and chat support tasks effectively.

Customer Service Data Entry Email Support Chat Support Technical Support

Education

Degrees, certifications, and relevant coursework

Far Eastern University Manila

Bachelor of Science in Business Administration, Business Management

Activities and societies: Awarded Top 1 in thesis for creating a business in Malaysia using Philippine products. Achieved Chess Gold Champion in the Business Administration department during senior year.

Completed a Bachelor of Science in Business Administration with a major in Business Management. The curriculum focused on core business principles and management strategies.