Looking for a job

Nikolett Schmidt-Kocsel

@nikolettschmidt-kocs

Message

I coordinate HR operations, documentation, and employee processes for international teams.

Germany

Message

What I'm looking for

I'm looking to return to work in an administrative or HR operations role where I can support international teams, manage employee processes and documentation, improve workflows, and build strong cross-functional relationships.

At British Telecom, I coordinated HR operations for a 2,000+ employee EMEA workforce, managing high-volume requests, documentation, system updates, and complex employee cases.

I've supported onboarding, trained colleagues on Oracle Fusion, improved digital filing with SharePoint and Office 365, and bring multilingual administrative experience from British Telecom and Ryanair.

Experience

Work history, roles, and key accomplishments

Senior HR Advisor

British Telecom

Mar 2017 - Apr 2020 (3 years 1 month)

Coordinated administrative support for a 2000+ employee EMEA workforce, managing high-volume requests, documentation, and system updates. Processed and resolved 100+ complex cases related to leaves, contracts, and HR systems, ensuring compliance and audit readiness.

Oracle Fusion SharePoint Office 365 HR systems Onboarding Documentation Compliance Process Improvement Training

Senior Customer Service Advisor

Ryanair

Mar 2015 - Jun 2016 (1 year 3 months)

Delivered high-volume administrative and customer support via multiple channels. Trained and onboarded new employees, improving team performance and consistency.

Customer Service Communication Skills Problem Solving Training Documentation