Nikko Yudistira

At Concentrix Indonesia, I manage full-cycle new-hire training and three-level upskilling programs for a US-market e-commerce operation, maintaining an 85%+ graduation success rate.

I use weekly Quality Control audits, DSAT trends, and performance data to identify skill gaps, deliver targeted coaching, reduce handling errors, and improve service quality. As a Subject Matter Expert for product updates, I help ensure team readiness and compliance with real-time policy changes.

Before becoming a Trainer, I supported a major US marketplace by resolving logistics issues across up to 150 emails per day, including shipping delays, damage, and delivery errors. I also handled high-volume client information requests at Teleperformance Indonesia, processing nearly 100 requests per hour through email and detailed data work.

My background in English education includes teaching school students in Borneo and tutoring online through an Oxford curriculum. I enjoy adapting learning plans, tracking progress, and creating practical learning experiences that keep people motivated.