@nikkiv
Customer Service Representative at Online Helper, supporting customers with orders, technical issues, and troubleshooting.
PhilippinesAt Online Helper, I assisted customers with their orders through AI, providing technical support and troubleshooting problems.
At TaskUs PH, I addressed missing or incorrect orders, processed refunds, and updated customers on delivery status using ZenDesk, Amazon Connect, and Salesforce. I also supported students, parents, and educational institutions at Teleperformance, and entered client information into a database at Stormcarts Inc.
Work history, roles, and key accomplishments
Customer Service Virtual Assistant
Jan 2022 - Jan 2024 (2 years)
Assisted customers with their orders through AI, providing technical support and troubleshooting problems.
TaskUs PH
Jan 2020 - Jan 2022 (2 years)
Addressed concerns about missing or incorrect orders, processed refunds, and provided updates on delivery status. Provided accurate, valid, and complete information using tools such as ZenDesk, Amazon Connect, and Salesforce.
Teleperformance
Jan 2020 - Jan 2021 (1 year)
Assisted students, parents, and educational institutions by providing information, resolving issues, and ensuring smooth communication regarding educational services or products.
Stormcarts Inc.
Jan 2014 - Jan 2018 (4 years)
Handled store cart inventory by entering client's information into the database, collected from forms or spreadsheets.
Degrees, certifications, and relevant coursework
Information Technology
2007 - 2010
Pursued studies in Information Technology from 2007 to 2010.
Software and tools used professionally
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