Nikita Ruzhytskyi
@nikitaruzhytskyi
Customer support specialist with BeSocialTech online chat experience and a track record of handling queues of 70–120 support requests.
DenmarkWhat I'm looking for
At BeSocialTech, I communicated with users through online chat and adapted my written communication to different conversations while maintaining engaging, professional interactions.
As a Technical Support Specialist, I investigated incoming issues while working with queues of approximately 70–120 pending requests and a response-time target of no more than five minutes. I also trained new employees from the beginning, with training groups reaching approximately 50 people.
Experience
Work history, roles, and key accomplishments
Employee Trainer
Company Confidential
Jan 2021 - Dec 2022 (1 year 11 months)
Trained new employees from the beginning, explaining work procedures and expectations, and supported training groups of up to 50 people.
Technical Support Specialist
Company Confidential
Jan 2020 - Dec 2021 (1 year 11 months)
Handled high-volume support requests, investigated technical issues, and maintained a response-time target of under five minutes.
Customer Service Representative
Company Confidential
Jan 2019 - Dec 2020 (1 year 11 months)
Assisted customers with product and service questions, identified needs, and provided clear information using communication and problem-solving skills.
Online Chat Operator
BeSocialTech
Jan 2026 - Present (10 months)
Communicated with users through online chat, adapting written communication to different conversations and maintaining engaging, professional interactions.
Education
Degrees, certifications, and relevant coursework
Zhytomyr Medical Institute
Orthopedic Dentistry Studies, Orthopedic Dentistry
2016 - 2019
Pursued studies in Orthopedic Dentistry from 2016 to 2019; studies not completed.
Tech stack
Software and tools used professionally
Availability
Location
DenmarkAuthorized to work in
Salary expectations
Interested in hiring Nikita ?
You can contact Nikita and 90k+ other talented remote workers on Himalayas.
Message NikitaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
