At DEVXED, I progressed from account management into technical operations, investigating issues across the company’s platform and marketplaces including Amazon, Walmart, and eBay. I work with Engineering and QA to trace root causes, document reproducible errors, and verify fixes.
I correlated synchronized traffic patterns and request spikes to identify coordinated price scraping across buyback and purchase APIs. After I blocked abusive accounts and escalated the findings, Engineering introduced API rate limits.
I reconcile inventory, order, and shipment data to catch sync failures and inaccurate listings. I also traced recurring missing tracking numbers to an incorrect marketplace data format and worked with marketplace support and Engineering to fix it, ending daily manual corrections.
I document business rules for order-processing and returns automation, and use AI-assisted workflows to prepare wholesale wantlists and reconcile order counts. I also process marketplace orders and returns, manage a wholesale account, and write workflow documentation for onboarding.
