Open to opportunities

Nikhil Bakshi

@nikhilbakshi

Message

Sales executive with expertise in credit card sales and customer service.

India

Message

What I'm looking for

I seek a dynamic role in a growth-oriented company that values teamwork and innovation.

With over four years of experience in credit card sales and customer service, I excel at understanding client needs and delivering tailored solutions. My journey has been marked by achieving aggressive sales targets and fostering sustainable customer relationships. I am recognized for my ability to engage potential clients and manage teams effectively, ensuring high productivity and performance.

In my current role as a Senior Executive at EazyDiner, I have achieved the highest credit card sales record in my team, supervising a group of 25 members while developing sales strategies that enhance pitch quality and service standards. My analytical skills allow me to track daily sales productivity through MIS reports, and I take pride in my ability to collaborate with cross-functional teams to drive successful sales initiatives.

My educational background in Hotel and Hospitality Administration has equipped me with a strong foundation in customer service and operational excellence. I am passionate about leveraging my skills in data analysis and Microsoft Excel to optimize business processes and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive – Credit Card & Strategic Sales

Current

EazyDiner Pvt. Ltd.

Aug 2022 - Present (2 years 10 months)

Achieved the highest credit card sales record in the team (1100 cards) and supervised a team of 25 members, ensuring daily productivity and reporting. Managed corporate outreaches to drive leads and developed sales strategies, training the team to improve pitch quality and service standards.

Team Leadership Sales Strategy MIS Reporting

Executive – Operations

EazyDiner Pvt. Ltd.

Nov 2020 - Aug 2022 (1 year 9 months)

Managed customer escalations and provided effective solutions, enhancing service quality, and gained extensive experience in CRM operations and customer relationship management. Supported restaurant onboarding operations during COVID-19 and utilized consultative selling techniques while maintaining service agreements.

Customer Relationship Management CRM Operations Consultative Selling Customer Service Sales Operations Partnership Management

Internship

The Le Meridien, CP

Trained in all core departments, focusing on customer service and hospitality operations. Gained practical experience in various aspects of hotel management.

Customer Service Hotel Management Food And Beverage Service

Education

Degrees, certifications, and relevant coursework

Chitkara University

Bachelor of Science, Hotel & Hospitality Administration

Grade: 73%

Studied Hotel & Hospitality Administration at Chitkara University from 2017 to 2020, achieving a 73% grade. Gained comprehensive knowledge in hospitality operations and management.

Bharti Vidyapeeth Sr. Sec. School

12th Grade, General Studies

Grade: 77%

Completed 12th grade at Bharti Vidyapeeth Sr. Sec. School from 2016 to 2017, achieving a 77% grade. Focused on secondary education curriculum as per HP Board standards.

Bharti Vidyapeeth Sr. Sec. School

10th Grade, General Studies

Grade: 84%

Completed 10th grade at Bharti Vidyapeeth Sr. Sec. School from 2014 to 2015, achieving an 84% grade. Focused on foundational secondary education curriculum as per HP Board standards.