Open to opportunities

Nigina Rasulova

@niginarasulova

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Bilingual client service professional with seven years' experience in financial operations and team leadership.

United States

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What I'm looking for

I seek a role leveraging my client service and financial operations experience where I can improve processes, ensure compliance, mentor staff, and grow analytical skills in a collaborative environment.

I am a bilingual client service professional with seven years of experience delivering accurate, compliant financial and customer service operations across banking, healthcare, and travel industries.

At Cozy Dental I progressed to Front Desk Supervisor, training and overseeing front desk teams, streamlining intake and billing processes, and reducing scheduling errors while managing payroll and HR-related duties.

As a Teller at First Bank I processed high-volume transactions, maintained balanced cash drawers, enforced regulatory compliance, and provided notary services while referring clients to lending and investment services.

I hold a BA in Global Business Studies and am pursuing certifications in SQL, Excel for business/data analysis, and Salesforce Administration; I bring strong attention to detail, financial reporting experience, and a focus on process improvement.

Experience

Work history, roles, and key accomplishments

Front Desk Supervisor

Cozy Dental

Jan 2023 - Jan 2025 (2 years)

Promoted to supervise front desk operations, trained and led staff, streamlined intake and billing processes to reduce wait times and scheduling errors, and managed payroll and compliance duties.

Scheduling Billing & Compliance Staff Training Process Improvement

Front Desk Representative

Cozy Dental

Jan 2021 - Jan 2023 (2 years)

Processed daily transactions, insurance claims, and patient billing with high accuracy, prepared reconciliations, and helped recover outstanding balances while supporting quarterly audits.

Billing Insurance Claims Reconciliations Accounts Receivable Audit Support Customer Service

Teller

First Bank

Jan 2019 - Jan 2021 (2 years)

Processed deposits, withdrawals, and loan payments for hundreds of customers daily while maintaining balanced cash drawers, ensuring regulatory compliance, and referring clients to lending and investment services.

Cash Handling & Compliance Notary Services Customer Service Risk Management Documentation

Ticketing Agent

Spirit Airlines

Jan 2018 - Jan 2019 (1 year)

Handled ticketing, boarding, and payments for high passenger volumes, ensured FAA compliance in passenger records, and resolved travel issues to achieve strong customer satisfaction.

Ticketing Payment Processing Customer Service Regulatory Compliance