Open to opportunities

Nidhi Puri

@nidhipuri

Message

Brand marketing and lending operations professional focused on growth and quality.

India

Message

What I'm looking for

I’m looking for a challenging role where I can own cross-functional coordination, reporting/MIS, and customer outcomes—while growing my brand marketing and lending operations expertise in a progressive organization.

I’m a brand marketing and lending operations professional currently working with Teamlease Services Limited as an Executive, Brand Marketing (Jan’23–Till Date). I coordinate across Finance, Procurement, and internal teams to ensure smooth invoice approval, PO workflows, and PR raising—then I drive reporting and MIS for the brand marketing team.

Earlier, I built strong lending operations expertise with Paytm and Pine Labs Pvt Ltd, where I managed end-to-end loan processes through cross-functional coordination with Sales, Helpdesk, Operations, Finance, Lending, and Merchant Engagement. I handled customer responsiveness and escalation management, validated loan processes and documents for quality checks, and monitored delinquency with effective follow-ups to support zero-defect outcomes.

My background also includes roles as Assistant Manager and Deputy Manager, plus foundational experience in sales with Bajaj Allianz General Insurance. Across teams and partners, I’ve focused on lead generation, partner relationship management with NBFCs, NPS-driven customer experience, and onboarding initiatives like Online Donation through Freecharge—always aiming to hit targets while improving speed, accuracy, and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Brand Marketing Executive

Current

Teamlease Services Limited

Jan 2023 - Present (3 years 5 months)

Coordinated cross-functional invoice approval and PO/PR workflows, raising PR and invoices while aligning with Finance and internal stakeholders. Owned brand marketing reporting and MIS to support ongoing operations.

Invoice Approvals Stakeholder Management Cross functional Coordination Brand Operations

Assistant Manager - Lending Ops

Paytm

Jan 2021 - Jun 2021 (5 months)

Coordinated loan processing across Sales, Helpdesk, Operations, Finance, Lending, and Merchant Engagement, ensuring smooth end-to-end workflows. Managed customer escalations, validated loan processes for quality checks, and maintained lending MIS/reporting while motivating teams to achieve regional targets.

Loan Processing Customer Escalation Management Lending Operations Quality Control (QC)Call Center Operations Validation

Deputy Manager - Lending Ops

Pine Labs Pvt Ltd

Nov 2018 - Sep 2020 (1 year 10 months)

Built and maintained relationships with lending partners for invoicing, lead generation, revenue, and disbursement while driving customer responsiveness and escalation handling. Set up aggregator TID on POS for loan recovery, validated loan documents, managed lending MIS/reporting, and led call center execution for lead generation.

POS Operation Partner Management Delinquency Monitoring Lead Generation Escalation Handling Team Motivation

Assistant Manager - Credit Program

Sar Group

Jan 2018 - Nov 2018 (10 months)

Co-founded and operationalized a credit program for existing buyers on the SAR platform, managing liaison between buyers and financiers to resolve issues and enable quick disbursal. Led a team of four and field staff, tracked in-pipeline and renewal cases, and monitored delinquency to ensure repayment follow-ups.

Disbursal Team Leadership Delinquency Monitoring Field Operations Management Target Tracking

Assistant Manager - Lending & Partnerships

Snapdeal

Sep 2013 - Jan 2018 (4 years 4 months)

Handled day-to-day operations for Capital Assist on the Snapdeal platform, coordinating with NBFCs to enable sellers to raise working capital and resolving issues to ensure timely disbursal. Managed renewal and delinquency monitoring for quality outcomes, improved customer experience and NPS, and supported online donation initiatives by onboarding temple/NGO partners.

Working Capital Disbursal Delinquency Monitoring Partner Onboarding

Sales Executive - Motor Insurance

Bajaj Allianz General Insurance

Jul 2010 - Jun 2012 (1 year 11 months)

Made sales calls to new and existing customers for motor insurance and maintained reports on sales results and customer feedback. Followed up on leads and resolved customer issues by updating services as required.

Motor Insurance Sales Sales Calls Sales Reporting Complaint Resolution Relationship Management