Open to opportunities

nicquela roach

@nicquelaroach

Message

I turn healthcare operations data into dashboards, insights, and improvements that strengthen care delivery.

United States

Message

What I'm looking for

I'm looking to apply healthcare operations and analytics experience to turn performance data into actionable insights, improve workflows, support strategic decisions, and strengthen care delivery in a collaborative, HIPAA-compliant environment.

I've supported healthcare operations at Franciscan Hospital by analyzing daily service utilization and performance trends to inform resource allocation and improve care delivery.

I maintain accurate, real-time EPIC and RedCap documentation in HIPAA-compliant environments, translating clinical and operational data into evidence-based recommendations for interdisciplinary leaders.

Through roles with the Department of Children and Families, ABCD Head Start, and Sargent House, I've managed complex service information, monitored program performance, and partnered across teams to improve coordination and workflows.

In my Linked Health graduate capstone, I integrated chatbot data, developed executive-ready dashboards, and supported a move from Tableau to a custom AWS-React analytics platform to improve patient enrollment reporting and health equity insights.

Experience

Work history, roles, and key accomplishments

Mental Health Resource Coordinator

Franciscan Hospital

Feb 2024 - Aug 2025 (1 year 6 months)

Analyzed daily operational and service utilization data to identify trends and support strategic resource allocation. Maintained accurate documentation in EPIC and RedCap, ensuring data integrity and HIPAA compliance.

Data Analysis Epic REDCap HIPAA compliance Process Improvement Cross Functional Collaboration Stakeholder Communication Performance Monitoring

Social Worker & Court Liaison

Department of Children and Families

Jul 2022 - Jan 2024 (1 year 6 months)

Managed complex caseloads while analyzing service utilization and compliance data to support operational effectiveness. Synthesized qualitative and quantitative information into clear recommendations for multidisciplinary stakeholders.

Data Analysis Case Management Compliance Reporting Stakeholder Communication Cross Functional Collaboration

Family Advocate

ABCD Head Start

Nov 2021 - Jun 2022 (7 months)

Monitored family engagement and program performance metrics to support strategic planning. Collaborated with multidisciplinary teams to identify workflow improvements and enhance service delivery.

Data Analysis Program Evaluation Collaboration Process Improvement

Residential Counselor

Sargent House

Jan 2020 - Jun 2022 (2 years 5 months)

Documented client outcomes and behavioral trends to support data-driven care planning. Contributed to interdisciplinary discussions focused on improving client services.

Documentation Data Collection Collaboration Client Services