Nicole Warkentin
@nicolewarkentin
Experienced pediatric nurse with customer-service and technical support expertise.
What I'm looking for
I am a motivated, reliable pediatric nurse with experience in intensive pediatric care, customer service, and technical support roles. My background includes clinical training and hands-on nursing work on a pediatric intensive care unit, combined with roles supporting Google Ads and customer operations.
I bring strong communication, empathy, and solution-focused problem solving from both healthcare and customer-facing positions. I have proven resilience, teamwork, and reliability demonstrated in high-pressure clinical settings and fast-paced support centers.
Outside clinical nursing I pursued extensive yoga and wellness training and volunteer teaching, which reinforce my physical and mental stamina and adaptability in international environments.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance
Aug 2023 - May 2025 (1 year 9 months)
Served as an Operations Customer Expert for Google Ads, providing L1 support and resolving customer issues to maintain campaign performance and client satisfaction.
Customer Service Representative
Douglas
Aug 2022 - Aug 2023 (1 year)
Worked in sales and customer service delivering product guidance and transactional support, contributing to team targets and improving customer satisfaction.
Health and Pediatric Nurse
Vestische Kinder- und Jugendklinik
Oct 2020 - Jun 2022 (1 year 8 months)
Provided pediatric intensive care nursing on the pediatric intensive care unit, delivering clinical care, monitoring patients, and coordinating with multidisciplinary teams.
Trainee Pediatric Nurse
Christophorus-Kliniken
Oct 2017 - Sep 2020 (2 years 11 months)
Completed nursing apprenticeship with practical placements in pediatric care, developing clinical skills in patient care, hygiene, and basic medical procedures.
Education
Degrees, certifications, and relevant coursework
Rishikesh Yoga Teacher Training Center
85H Pre- and Postnatal Yoga, Yoga
2025 - 2025
Completed 85-hour Pre- and Postnatal Yoga teacher training (09/2025).
Isha Yoga Center - Coimbatore
Volunteer Experience, Yoga / Volunteering
2025 - 2025
Served as an ashram volunteer and provided private lessons (05–07/2025).
Pema Dechenling Monastery, Pokhara
Volunteer Experience, Yoga / Volunteering
2025 - 2025
Volunteered as a yoga teacher (11/2025).
Trees and Stories - Austria
300H Yoga Teacher Training, Yoga
2025 - 2025
Completed 300-hour Yoga Teacher Training (08/2025).
Rama space - Rishikesh
Certificate (Soundhealing TT Level 3), Soundhealing
2025 - 2025
Completed Soundhealing TT Level 3 training (scheduled/completed in 09/2025).
Ayuskama Ayurveda Clinic - Rishikesh
Certificate (Marma Therapy / Ayurveda Massage), Ayurveda / Wellness
2025 - 2025
Completed Marma Therapy and Ayurveda Massage trainings (scheduled/completed in 10/2025).
Teleperformance, Lisbon
Professional Upskill / Training, Customer Support / Ads Support
2023 - 2025
Undertook upskill programs and worked as Operations Customer Expert for Google Ads and gCare Ads Support L1 roles.
Rishikesh Yoga Teacher Training Center
200H Yoga Teacher Training, Yoga
2023 - 2023
Completed 200-hour Yoga Teacher Training (05/2023).
Vestische Kinder- und Jugendklinik, Datteln
Gesundheit- und Kinderkrankenpflegerin, Pediatric Nursing
2020 - 2022
Worked and trained as a health and pediatric nurse on the pediatric intensive care unit.
WARKENTIN Zentralschule für Gesundheitsberufe St. Hildegard
Zertifizierte Gesundheit- und Kinderkrankenpflegerin, Health / Nursing
2017 - 2020
Completed certification as a health and pediatric nurse with practical training in clinical settings.
Christophorus-Kliniken
Ausbildung zur Gesundheits- und Kinderkrankenpflegerin, Nursing
2017 - 2017
Completed nursing training and practical placements as part of qualification for pediatric nursing.
Oswald-von-Nell-Breuning-Berufskolleg
Fachhochschulreife, Business Administration
2015 - 2017
Completed Fachhochschulreife with a focus on business administration.
Kreuzschule Coesfeld
Fachoberschulreife, General Secondary Education
2009 - 2015
Completed secondary education with Fachoberschulreife and qualification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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