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Nicole Medeiros

@nicolemedeiros

Hotel receptionist and auditor at ACCOR – HOTEL MERCURE RECIFE NAVEGANTES, welcoming guests and handling audit routines.

What I'm looking for

I’m seeking opportunities in customer service, digital communication, reception, or support where I can contribute my experience communicating with the public and continue developing my skills, especially in English.

At ACCOR – HOTEL MERCURE RECIFE NAVEGANTES, I welcome guests, communicate with customers, and handle audit routines and information checks. I also respond to guest requests and use digital tools related to hotel operations.

My experience includes customer service and reception at PETSHOP PATASLOVE and LANCHONETE GIRASSOL, along with product replenishment and organization at FRIGOSERVICE. I’m developing my English independently and am interested in customer service, digital communication, reception, and support.

Experience

Work history, roles, and key accomplishments

AC

Current

Recepcionista e Auditora

Current

Atendimento e recepção de hóspedes, comunicação e relacionamento com clientes, realização de rotinas de auditoria e conferência de informações, atendimento a solicitações e resolução de demandas, utilização de sistemas e ferramentas digitais relacionados à operação hoteleira.

Atendimento ao Cliente Recepção Auditorías Sistemas Hoteleros Ferramentas Digitais Comunicação Resolução De Problemas

PP

Banhista e Atendente

Petshop Pataslove

Atendimento ao cliente e recepção de tutores, cuidados básicos com animais, organização do ambiente de trabalho.

Atendimento ao Cliente Animal Care Organization

FR

Repositora de Frigobar

Frigoservice

Reposição e organização de produtos, controle e conferência de itens, cumprimento de rotinas operacionais com atenção aos detalhes.

Reposición Organization Controle De Estoques Atenção Aos Detalhes

LG

Atendente / Recepcionista de Balcão

Lanchonete Girassol

Atendimento ao cliente e comunicação direta com o público, recepção e registro de pedidos, organização do balcão e apoio às rotinas operacionais.

Atendimento ao Cliente Comunicação Registro De Pedidos Organization

Education

Degrees, certifications, and relevant coursework

EC

Ensino Médio Completo

High School Diploma, General Education

Completed high school education.

CR

Curso Profissionalizante de Recepção

Professional Course, Reception

Completed a professional course in reception.

IB

Informática Básica

Basic Computer Course, Computer Science

Completed a basic computer course.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

55k+ BRL

Job categories

Customer Service Digital Support Specialist Bilingual Customer Service Representative

Skills

Customer Service Hotel Reception Hotel Audits Client Relations Digital Customer Service Digital Communication English Hotel Operations Information verification Microsoft Word Excel Computer Literacy

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