Thainara Marçal
@thainaramaral
Hotel receptionist and customer service professional, proactive at handling reservations, billing, and guest support.
BrazilWhat I'm looking for
I’m a proactive, dynamic customer service professional focused on delivering quality work and exceeding expectations. I bring strong guest-facing skills, administrative accuracy, and a willingness to learn and improve through every challenge.
In my receptionist experience, I welcome and assist guests while managing reservation workflows, handling company billing, issuing invoices, and supporting day-to-day operational needs. I also developed customer service and sales skills through product selection assistance, inquiry handling, and inventory management—always finding creative solutions to keep things running smoothly.
Experience
Work history, roles, and key accomplishments
Receptionist
Hotel Tadini
Feb 2023 - Dec 2024 (1 year 10 months)
Welcomed and assisted hotel guests and handled administrative tasks including company billing. Managed reservations, issued invoices, and supported the hotel’s operational needs.
Salesperson
Oggi Sorvetes
Oct 2021 - Feb 2023 (1 year 4 months)
Assisted customers with product selection and handled inquiries to support daily sales. Managed inventory to ensure stock availability and supported store operations.
Education
Degrees, certifications, and relevant coursework
Estácio
Higher Education Course, Biomedicine
2022 - 2022
Studied Biomedicine in an incomplete higher education course at Estácio from Feb 2022 to Jul 2022.
Senac
Customer Service Course, Customer Service
2023 -
Activities and societies: Workload: 20 hours.
Completed a Customer Service course at Senac in Nov 2023, focused on delivering quality service and meeting customer expectations.
Pensarcursos
Pharmacy Attendant and Clerk Course, Pharmacy
2023 -
Activities and societies: Workload: 40 hours.
Completed a Pharmacy Attendant and Clerk course in Jun 2023 to support pharmacy-related operational and administrative activities.
Centro Educacional João Teixeira de Souza Ribeiro
High School Diploma, General Education
2016 - 2018
Completed high school at Centro Educacional João Teixeira de Souza Ribeiro from Feb 2016 to Dec 2018.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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